FAQ's

Frequently Asked Questions

What happens if my guests arrive at NINHO before me?

We'll ask your guests to wait for you in the lounge if they arrive before you.

Can I choose the starting date of my membership?

We can allow you to choose a start date within a 30 day period of attending your informal interview at NINHO. Our membership committee will speak to you about setting up your membership during the meeting.

Are you offering discounts for couples?

Unfortunately we are not offering couples memberships due to our already competitive pricing, but there is always the option to bring a guest if that is preferred.

General

For Member Billing, Private Events or any other queries, please contact us at hello@ninho.io, and we will refer you to the relevant team.

Press

For press and partnerships queries, please contact us at press@ninho.io

Can I bring my own personal trainer to NINHO?

Unfortunately, you can't bring your own personal trainer to the fitness centre.

Do you cater for allergies and intolerances?

If you have any allergies or intolerances and require assistance in choosing a suitable dish, please let one of our team members know.

How do I book a table?

You can book a table via WhatsApp, by emailing us at reservations@ninho.io or call us +351 912 239 841.

Can I host a private event at NINHO?

Please contact us at hello@ninho.io and the team will put you in touch with the relevant events manager.

Can I get a parcel delivered to NINHO?

Yes, but please ensure the parcel is collected right away. NINHO does not accept any liability for anything delivered on behalf of members.

Can I bring my own food or get it delivered?

Only food and drinks purchased at NINHO can be consumed on the premises. If you have any allergies or intolerances, please speak with a member of our team as they will be able to assist you.

Is parking available at NINHO?

Unfortunately, there’s no parking available at NINHO.

Are you pet friendly?

Unfortunately, no pets are allowed except for legally recognised and certified assistance dogs.

Are children allowed?

NINHO is primarily a clubhouse for adults. Depending on availability we may be able to accommodate children occasionally at weekends but ask you to check with our Team before arriving so we can properly accommodate you. Please note that children are part of a member’s guest list and should be supervised at all times and respect other members and their privacy.

Do you provide towels?

Yes, and this is included in your membership.

Can you tell me more about the spa?

Our spa area will have a sauna, jacuzzi, showers, changing facilities and lockers, which is included in the membership.

Can you tell me more about the fitness studio?

Our fitness studio will offer on-demand personal training bookable at additional cost. There will also be some complementary group classes as well as times during the day when members can use the studio at no additional cost. The fitness studio will be equipped with a bike, TRX, weights, pull-up bar, medicine balls and mats.

How long can I book a meeting room for?

You can book the meeting room for a maximum of four hours so that other members have the chance to use the facilities as needed.

What meeting rooms do you have?

There will be one main meeting room equipped with video conferencing technology accommodating up to 10 people. There is also the opportunity to add catering. In the case of Community Memberships, this will be bookable and charged by the hour. Habitat, Studio and Corporate Memberships include two hours of meeting room credit each month.

How many guests can I bring to an event?

Some events and programming will be exclusively for members. Certain events may enable you to bring guests. Keep an eye on our weekly newsletter for details of what’s coming up.

Is the NINHO programming complementary to members?

There is a calendar of complementary member events and programming. Some special events will be charged at a fee.

Can my guests use the fitness studio, spa and co-working areas?

The fitness studio, spa, changing facilities, showers and lockers are open to members only. Access to formal co-working areas are reserved for Habitat and Studio Members unless a meeting room has been booked.

Can I add more people to my guestlist?

We'll try our best to accommodate you if you'd like to bring more than two guests. Please contact our team before you arrive to arrange.

As a member, how many guests can I bring?

Every member is welcome to host up to two guests, provided a table is booked for a meal. Members are responsible for their guests per our terms and conditions. Guests cannot extend their visit at NINHO after the member leaves the premises.

Can I work from NINHO?

The ground floor of our clubhouse is intended as a fluid space where you can get work done but also socialise. We have an array of comfy spots where you can work during the day, but there aren’t formal desks. Community Members can join the waitlist to upgrade to a Habitat or Studio membership when availability permits. If you would like to join the waitlist to upgrade your membership, please contact us at hello@ninho.io.

How do I access the clubhouse?

Access to the clubhouse is reserved for members. Non-members can visit us as guests of paying members. Our members and their guests are required to check in at the reception desk.

What are your opening hours?

Our clubhouse will initially be open Wednesday to Sunday from 8:00 to 02:00. We intend to open Monday to Sunday as soon as possible in the new year. If you have a Habitat or Studio Membership you will have access Monday to Sunday.

How do I refer someone to join the NINHO community?

If you know someone who would like to join our community and apply for a membership, they can add your name to the application form. We'll be in touch to confirm we have received their application.

Is my partner/friend allowed to use my membership?

Our memberships are non-transferable, but if they would like to become a member, they can apply here.

How can I update my payment details and / or personal information on my member account?

If you need any assistance updating your payment details and/or personal information on your member account, please contact us at hello@ninho.io

Does my membership renew automatically?

Your membership renews automatically on an annual rolling basis, subject to NINHO terms and conditions.

Can I cancel my membership?

As per our terms and conditions, you can cancel your membership by giving us 30 days notice ahead of your contract’s termination date. To cancel your membership, please contact us at hello@ninho.io

Is the membership paid annually or monthly?

Community, Habitat, Studio and Corporate Membership fees are due on a monthly basis unless you wish to pay upfront. Out of Town Membership fees are due on a yearly basis.

How long is the membership for?

Memberships are a 12-month commitment as our goal is to build a long-term, thriving community.

Can I upgrade my membership?

Community Members can join the waitlist to upgrade to a Habitat or Studio membership when availability permits. If you would like to join the waitlist to upgrade your membership, please contact us at hello@ninho.io.

Is there an option to sign up multiple people within my company?

Corporate Membership is €500 per month for up to three NINHO Community Memberships, or €650 per month for up to five NINHO Community Memberships. To avoid any duplicates and delays with your application, we recommend that only one person within the company applies.

I don’t need the gym or spa - do you have cheaper membership tiers?

NINHO Community Membership is our core membership and we are unable to remove services or adjust the cost unfortunately.

What type of memberships do you have?

NINHO Community Membership is our core membership, with a monthly cost of €175, and provides access to our entire ground floor including restaurant and bar, fitness studio, spa and the Secret Garden. Our clubhouse is intended as a fluid space where you can get work done but also socialise. Members will also be able to enjoy stimulating member programming including cultural experiences, talks and workshops, music and more. For information about our other memberships, click here.

What’s the application process?

Our membership committee will invite approved applicants to an informal meeting at NINHO to discuss and finalise their application and have an opportunity to see our facilities.

How do I become a NINHO member?

Thank you for your interest in joining our community. To become a NINHO member, please apply here and the team will get back to you as soon as possible.